> ## Documentation Index
> Fetch the complete documentation index at: https://docs.streampixel.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing

> Plan, payment method, and invoices.

Manage your subscription, payment method, and invoices from **Settings → Billing**. Only the account owner and members with **Editor** or **Finance** roles can access billing.

## Free trial

The trial lasts **2 days**, starting the moment your **first build successfully uploads** to a project. Deleting or deactivating the project does not stop, restart, or reset the trial.

When the trial ends, the account is read-only until you activate a paid plan. Builds and configuration are preserved.

<Tip>
  Build locally first. Only upload your build when you're ready to actively use the trial — that's when the 2 days begin.
</Tip>

## Plans

Plans differ by concurrent sessions (CCU), included streaming hours, regions, and support tier. See current pricing in the dashboard under **Billing → Plans**. Upgrades apply immediately; downgrades apply at the end of the period.

## Payment methods

| Plan type                | How you pay                                                                        |
| ------------------------ | ---------------------------------------------------------------------------------- |
| **Self-serve**           | Card via Stripe. Tokenized by Stripe — Streampixel never sees the raw card number. |
| **Enterprise contracts** | Bank transfer with net terms (NET 30 / NET 60). Contact sales to set up.           |

### Update your card

<Steps>
  <Step title="Open Billing">
    From **Settings → Billing**.
  </Step>

  <Step title="Click 'Update payment method'">
    Stripe Checkout opens.
  </Step>

  <Step title="Enter the new card and submit">
    The new card becomes the default for future renewals.
  </Step>
</Steps>

<Info>
  If a renewal fails, Streampixel emails you and Stripe retries automatically over the following days. Streaming continues during the retry window.
</Info>

## Invoices

Every charge generates an invoice under **Billing → Invoices**. Each invoice shows the plan, billing period, subtotal, tax, total, payment method, and status. Click to download the PDF.

### Tax / VAT

Tax is calculated from the **billing address** on file. Update it under **Billing → Billing Details** before a billing date to make sure tax is correct. To add a VAT number or company name, edit billing details — changes apply to **future** invoices only.

<Note>
  Past invoices can't be edited. Contact support for a credit note on tax errors.
</Note>

## Cancel a subscription

<Steps>
  <Step title="Open Billing → Subscription" />

  <Step title="Click Cancel">
    The dashboard shows the date your access ends.
  </Step>

  <Step title="Continue using until period end">
    Streaming keeps working until the end of the current billing period.
  </Step>
</Steps>

<Warning>
  At the end of the billing period the account becomes read-only. Embedded streams and share links return an error until the subscription is reactivated. Builds and project configuration are preserved.
</Warning>

## Resume after cancellation

If you canceled but the period hasn't ended yet, click **Resume** in **Billing → Subscription** and the next renewal happens on the original billing date.

If your subscription already expired, pick a plan from **Billing → Plans** and complete checkout. Your existing builds and configuration stay intact — streams resume the moment the subscription activates.

## Troubleshooting

| Problem                         | Fix                                                                                                         |
| ------------------------------- | ----------------------------------------------------------------------------------------------------------- |
| Card declined                   | Verify with your bank — international charges or 3D Secure may need approval. Try another card.             |
| Invoice has the wrong tax       | Update your billing address, then contact support for a credit note on past invoices.                       |
| Can't see the Billing tab       | You're a Viewer. Only Owner / Editor / Finance can see billing.                                             |
| Streaming stopped after upgrade | Hard-refresh the dashboard. Plan changes apply immediately but cached pages may not reflect the new limits. |

## Next

<CardGroup cols={2}>
  <Card title="Capacity & CCU" icon="gauge-high" href="/resources/dashboard/capacity">
    Allocate CCU and project slots once you're on a paid plan.
  </Card>

  <Card title="Team members" icon="users" href="/resources/dashboard/team-members">
    Editor and Finance roles can see billing; Viewer can't.
  </Card>
</CardGroup>