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Manage your subscription, payment method, and invoices from Settings → Billing. Only the account owner and members with Admin or Finance roles can access billing.

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Free trial

The trial lasts 2 days, starting the moment your first build successfully uploads to a project. Deleting or deactivating the project does not stop, restart, or reset the trial. When the trial ends, the account is read-only until you activate a paid plan. Builds and configuration are preserved.
Build locally first. Only upload your build when you’re ready to actively use the trial — that’s when the 2 days begin.

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Plans

Plans differ by concurrent sessions (CCU), included streaming hours, regions, and support tier. See current pricing in the dashboard under Billing → Plans. Upgrades apply immediately; downgrades apply at the end of the period.

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Payment methods

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Update your card

1

Open Billing

From Settings → Billing.
2

Click 'Update payment method'

Stripe Checkout opens.
3

Enter the new card and submit

The new card becomes the default for future renewals.
If a renewal fails, Streampixel emails you and Stripe retries automatically over the following days. Streaming continues during the retry window.

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Invoices

Every charge generates an invoice under Billing → Invoices. Each invoice shows the plan, billing period, subtotal, tax, total, payment method, and status. Click to download the PDF.

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Tax / VAT

Tax is calculated from the billing address on file. Update it under Billing → Billing Details before a billing date to make sure tax is correct. To add a VAT number or company name, edit billing details — changes apply to future invoices only.
Past invoices can’t be edited. Contact support for a credit note on tax errors.

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Cancel a subscription

1

Open Billing → Subscription

2

Click Cancel

The dashboard shows the date your access ends.
3

Continue using until period end

Streaming keeps working until the end of the current billing period.
At the end of the billing period the account becomes read-only. Embedded streams and share links return an error until the subscription is reactivated. Builds and project configuration are preserved.

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Resume after cancellation

If you canceled but the period hasn’t ended yet, click Resume in Billing → Subscription and the next renewal happens on the original billing date. If your subscription already expired, pick a plan from Billing → Plans and complete checkout. Your existing builds and configuration stay intact — streams resume the moment the subscription activates.

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Troubleshooting

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Next

Capacity & CCU

Allocate CCU and project slots once you’re on a paid plan.

Team members

Admin and Finance roles can see billing; other roles can’t.