Manage your subscription, payment method, and invoices from Settings → Billing. Only the account owner and members with Editor or Finance roles can access billing.Documentation Index
Fetch the complete documentation index at: https://docs.streampixel.io/llms.txt
Use this file to discover all available pages before exploring further.
Free trial
The trial lasts 2 days, starting the moment your first build successfully uploads to a project. Deleting or deactivating the project does not stop, restart, or reset the trial. When the trial ends, the account is read-only until you activate a paid plan. Builds and configuration are preserved.Plans
Plans differ by concurrent sessions (CCU), included streaming hours, regions, and support tier. See current pricing in the dashboard under Billing → Plans. Upgrades apply immediately; downgrades apply at the end of the period.Payment methods
| Plan type | How you pay |
|---|---|
| Self-serve | Card via Stripe. Tokenized by Stripe — Streampixel never sees the raw card number. |
| Enterprise contracts | Bank transfer with net terms (NET 30 / NET 60). Contact sales to set up. |
Update your card
If a renewal fails, Streampixel emails you and Stripe retries automatically over the following days. Streaming continues during the retry window.
Invoices
Every charge generates an invoice under Billing → Invoices. Each invoice shows the plan, billing period, subtotal, tax, total, payment method, and status. Click to download the PDF.Tax / VAT
Tax is calculated from the billing address on file. Update it under Billing → Billing Details before a billing date to make sure tax is correct. To add a VAT number or company name, edit billing details — changes apply to future invoices only.Past invoices can’t be edited. Contact support for a credit note on tax errors.
Cancel a subscription
Resume after cancellation
If you canceled but the period hasn’t ended yet, click Resume in Billing → Subscription and the next renewal happens on the original billing date. If your subscription already expired, pick a plan from Billing → Plans and complete checkout. Your existing builds and configuration stay intact — streams resume the moment the subscription activates.Troubleshooting
| Problem | Fix |
|---|---|
| Card declined | Verify with your bank — international charges or 3D Secure may need approval. Try another card. |
| Invoice has the wrong tax | Update your billing address, then contact support for a credit note on past invoices. |
| Can’t see the Billing tab | You’re a Viewer. Only Owner / Editor / Finance can see billing. |
| Streaming stopped after upgrade | Hard-refresh the dashboard. Plan changes apply immediately but cached pages may not reflect the new limits. |
Next
Capacity & CCU
Allocate CCU and project slots once you’re on a paid plan.
Team members
Editor and Finance roles can see billing; Viewer can’t.