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The Capacity page (account-level, in the dashboard sidebar) is where you manage CCU — Concurrent Users — across your projects, plus how many active project slots your account has.

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Two things you allocate

Buy more of either from the Capacity page. Each addition is billed through Stripe and applies immediately.

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CCU modes — Fixed vs Dynamic

Each project picks one mode for how it consumes CCU.

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Fixed CCU

Dedicated, exclusive capacity. The number you allocate is reserved for that project — no more, no less.
  • Guaranteed: always available for that project.
  • Capped: extra viewers beyond the limit get queued, even if the rest of your account has unused capacity.
  • Use when predictability matters — paid customer demos, kiosks, contracted SLAs.

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Dynamic CCU

Minimum guaranteed + access to a shared pool.
  • Each Dynamic project gets a guaranteed minimum CCU (which can be 0).
  • When demand exceeds the minimum, the project borrows from your account’s shared pool.
  • The shared pool is the leftover CCU not reserved by Fixed projects.
  • Use when demand is bursty — public marketing pages, limited-time launches.

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How the shared pool works

Any Dynamic project can pull from the shared pool when its own minimum is full. When the pool is empty, additional viewers queue.
If you only have one project, give it all your CCU as Fixed. The shared pool only matters when you’re balancing across multiple projects.

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Allocate CCU per project

1

Open Capacity

Click Capacity in the dashboard sidebar.
2

Edit a project's row

Click the pencil icon next to the project. Pick Fixed or Dynamic and set the CCU number.
3

Save

Changes apply immediately. Existing sessions aren’t disconnected.

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Project slots

A “slot” is the right to have one project actively streaming. The Free plan includes 1 slot. Buy more from the Capacity page (top-right Add Slots). If you have more projects than slots, extra projects are locked — visible in the dashboard but not streamable. Lock state shows on the project’s Overview tab. Either delete a project or add slots to free things up.

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Roles

CCU and slot allocation requires the Owner, Admin, or Editor role. Finance can pay for upgrades but not change allocations. Uploaders and Viewers can only see the current state.

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Next

Billing

Pay for CCU and slot upgrades.

Session lifecycle

What happens when CCU is full and viewers queue.